Shipping policy
We ship to Spain, Portugal and much of Europe using trusted carriers (GLS, DHL, FedEx, Redur and DPD). Most orders are shipped from our warehouse in Huércal de Almería (Spain); some may be shipped from our warehouse in Krefeld (Germany) depending on stock availability. The place of dispatch does not change the price or the shipping conditions. You will see the exact shipping cost before confirming your order.
1. Shipping costs
All amounts include the applicable VAT, except for the exempt destinations indicated.
| Destination | Orders up to €100 | €100 to €200 | Over €200 |
|---|---|---|---|
| Mainland Spain | €6.90 | Free | Free |
| Balearic Islands | €10.90 | €6.90 | Free |
| Mainland Portugal | €10.90 | €6.90 | Free |
| Destination | All orders |
|---|---|
| Canary Islands, Ceuta and Melilla (no Spanish VAT; see section 3) | €69.90 |
| Europe zone A: Austria, Belgium, France, Germany, Italy and the Netherlands | €20.00 |
| Europe zone A, islands: Madeira, Azores, Corsica, Sicily and Sardinia | €60.00 |
| Europe zone B: Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia and Sweden | €25.00 |
| Andorra (outside the EU; see section 3) | €20.00 |
Special shipments: orders containing bulky or heavy items, fragile items requiring a pallet or special packaging, or goods classed as dangerous (ADR) carry a €15.00 surcharge, whatever the destination. Each product page states whether it is a special shipment, and the surcharge is shown in the basket before payment.
2. Delivery times
Each product page shows an estimated delivery date for mainland Spain and mainland Portugal. For other destinations, add:
- Balearic Islands: 2 to 3 working days.
- Canary Islands, Ceuta, Melilla, Madeira and Azores: 5 to 10 working days.
- Rest of Europe: 10 to 15 working days.
Unless another period is stated, we will deliver your order within 30 days of its confirmation. If we cannot meet the delivery date, we will let you know and you can cancel the order with a full refund.
3. Shipments outside the EU VAT area
Orders shipped to the Canary Islands, Ceuta, Melilla and Andorra are invoiced without Spanish VAT. Import taxes (for example, IGIC in the Canary Islands or IPSI in Ceuta and Melilla), duties and customs clearance fees may apply at destination. They are not included in the price and are payable by the recipient.
4. Order tracking
When we ship your order, we will email you the carrier's tracking link. For palletised or special shipments, tracking may be provided directly by the carrier; if you do not receive it, ask us at info@mercapool.com.
5. Delivery
We ask carriers to call or notify you before delivery. If you are not at home, the carrier will leave a notice and arrange a new delivery with you.
6. When you receive your order
Check the outside of the parcel and note any visible damage on the carrier's delivery note. If, when you open it, you find damage or a missing product, let us know as soon as possible at info@mercapool.com, with photos if possible. Telling us later does not mean you lose your rights, but it makes it easier to claim from the carrier. More information in Withdrawal and returns.
Last updated: 20 October 2026