Privacy Policy

PRIVACY POLICY

1. Data Controller

The controller of personal data is:

VECOBAY, S.L. (hereinafter VECOBAY) Tax ID: B-04918603, address: Urbanización Villa María 169, CP 04008 Almería, Spain. Tel. (+34) 645 493 503 Email: info@mercapool.com

2. Data collected

To provide you with the products or services you request. When you make purchases, contact our customer service, request to receive promotions, subscribe to our Newsletter, create an account or use our Website.

These personal data include:

  • Contact information (name, email address, phone number and delivery and billing address).
  • Account access information (username, password and unique user ID).
  • Personal data (sex, date of birth and purchase history).
  • Payment information or credit card.
  • Marketing communications and cookies.

Additionally, when accessing the Website, we may also collect information from your computer, including, where applicable, your IP address, operating system and browser type, for system administration purposes.

2.1. Tools to manage the personal data we collect

VECOBAY collects personal data through the following channels:

  • Registration or account creation forms on our website.
  • Purchase forms on our website.
  • Contact forms and/or customer service channels.
  • Subscription forms for newsletters or promotions.
  • Automated technologies (cookies, etc.).

3. Purpose of processing

The collection and processing of personal data by VECOBAY is for the following purposes:

  • To manage your account and your relationship with us.
  • To process and fulfil orders placed by you and send you related information, including purchase confirmations and invoices.
  • To send you technical notices, updates, security alerts and support and administrative messages.
  • To respond to your queries and fulfil your requests, such as sending you the information you request about our products and services.
  • To send promotional communications, such as information about products, services, features, special offers, promotions, competitions and events, offered by us and our partners, where you have given your consent to receive such communications.
  • To process and respond to complaints.
  • To personalise and improve your experience, and to adapt the content and offers we show you on our website.
  • To monitor and analyse trends, usage and activities related to our website and services.
  • For other purposes for which we have your prior explicit consent.

4. Retention period

The personal data provided will be retained for the time necessary to fulfil the purposes for which they were collected or for the duration of the legal obligations of VECOBAY. Once the purpose has been fulfilled or the legal obligation has ceased, the data will be deleted or anonymised.

5. Legal basis

VECOBAY is legitimised to process personal data by virtue of:

  • The performance of a contract to which the data subject is party.
  • The consent of the data subject.
  • Compliance with a legal obligation applicable to VECOBAY.
  • The legitimate interests pursued by VECOBAY or by a third party.

6. Data accuracy

All information provided by the user to VECOBAY must be true and accurate. To this end, the user guarantees the authenticity of all the data communicated and undertakes to keep the information provided up to date so that it corresponds to reality at all times. The user will be solely responsible for any false or inaccurate statements made and for any damages caused to VECOBAY or third parties by the information provided.

7. Recipients

VECOBAY entities for the purposes and under the conditions described in this Privacy Policy. In addition, your personal data may be shared with service providers who assist VECOBAY in the operation of the website and the provision of services, always subject to confidentiality and data protection obligations. VECOBAY does not sell personal data to third parties.

8. User rights

We inform you that you may exercise your rights of access, rectification, erasure, restriction of processing, data portability and objection by writing to: Urbanización Villa María 169, CP 04008 Almería, Spain, or by emailing: info@mercapool.com, attaching a copy of your national identity document or equivalent identification document.

Additionally, if you consider that the processing of your personal data violates the regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), at www.aepd.es.

9. Security measures

Finally, please note that VECOBAY will adopt in its systems and processes the necessary technical and organisational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

10. Klarna

In order to offer you Klarna's payment methods, we may share your personal data in the form of contact and order details with Klarna at checkout, so that Klarna can assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data shared with Klarna is processed in accordance with Klarna's own privacy notice.