General terms and conditions of sale
1. Who sells and who these terms apply to
These terms govern purchases made on www.mercapool.com, the online shop of the Mercapool brand, owned by:
- VECOBAY, S.L. ("Mercapool", "we" or "us")
- Tax ID (NIF): B04918603 · EU VAT number: ESB04918603
- Registered address: Urbanización Villa María 169, 04008 Almería (Spain)
- Registration: Commercial Registry of Almería, volume 2040, folio 21, sheet AL-51526
- Phone: (+34) 910 603 731 · Email: info@mercapool.com
They apply to all purchases made by consumers, meaning individuals buying for purposes outside their trade or profession, and also to purchases by businesses, except for the rights that the law reserves to consumers (right of withdrawal and legal consumer guarantee). You must be at least 18 years old to buy.
The version applicable to each order is the one published when the order is placed. You must expressly accept these terms before confirming your order.
2. Products and prices
The main characteristics of each product are shown on its product page. Images are illustrative; if an image differs from the product in essential aspects, the description prevails and you will have the rights provided under the legal guarantee.
Prices are shown in euros and include VAT. For deliveries to another European Union country, the VAT of the destination country applies, and you will see it included before you pay. For deliveries to the Canary Islands, Ceuta, Melilla and outside the European Union, prices are shown without Spanish VAT, and import taxes and duties payable by the buyer may apply.
Shipping costs are set out in the Shipping policy and shown before you confirm your order.
If a product is published with an obviously wrong price (for example, far below its cost), we will notify you and you can either confirm the order at the correct price or cancel it with a full refund.
Promotions state their conditions and validity period. When we advertise a price reduction, the previous reference price is the lowest price applied in the previous 30 days.
3. How to place an order
- Add the products to your basket.
- Sign in to your account or check out as a guest, and enter your delivery and billing addresses.
- Choose the shipping method and the payment method.
- Review the order summary. Up to this point, you can correct any details by going back to the previous steps.
- Accept these terms and click the "Order with obligation to pay" button.
The contract is concluded when we confirm your order. You will receive a confirmation email with the summary and these terms. We keep a copy of the order, which you can view in your account or request by email. The contract may be concluded in Spanish or English, depending on the language of the shop you use.
If a product becomes unavailable after you have ordered it, we will let you know as soon as possible and refund the amount paid for it without delay.
"Make an offer". For some products you can send us a price proposal. The proposal is not binding on us, and there is only a contract if we expressly accept it and you place the order.
4. Payment methods
- Credit or debit card: through Banco Sabadell's secure payment gateway. We have no access to your card details.
- Bizum: through the same Banco Sabadell gateway.
- PayPal: with your PayPal account or as a guest.
- Klarna and seQura: deferred or instalment payment, subject to approval and to each provider's conditions, which you will see before confirming.
- Bank transfer: we ship the order once we receive the payment. If we do not receive it within 15 calendar days, the order is cancelled automatically.
The invoice is issued to the billing details provided and is available in your account.
5. Shipping and delivery
Estimated delivery times are shown on each product page and in the Shipping policy. Unless another period is stated, we will deliver your order within 30 days of its confirmation. If we cannot meet the agreed delivery date, you can cancel the order and we will refund everything you have paid.
We bear the risk of loss of or damage to the products until you, or the person you designate, receive them.
When you receive your order, we recommend checking the outside of the parcel and noting any visible damage on the carrier's delivery note. If, when you open it, you find damage or a missing product, let us know as soon as possible at info@mercapool.com, with photos if possible. Telling us later does not mean you lose your rights, but it makes it easier to claim from the carrier.
Some chemical products are classed as dangerous goods and can only be shipped by special transport (ADR). This is stated on their product page.
6. Cancelling an order
You can cancel your order free of charge as long as it has not been shipped by emailing info@mercapool.com. We will refund the amount paid within 14 calendar days at the latest. If the order has already left our warehouse, you can exercise your right of withdrawal.
7. Right of withdrawal
If you are a consumer, you have the right to withdraw from the purchase within 14 calendar days of receiving the product, without giving any reason. You can do so using the "Withdraw from contract here" function on our website, by email or by any other clear statement.
We will refund all payments received, including standard outbound shipping costs, within 14 calendar days of being informed of your decision. We may withhold the refund until we have received the product back or you have supplied proof of having sent it. You bear the cost of returning the goods.
The full conditions, exceptions, procedure and withdrawal form are set out in the Returns and withdrawal policy.
8. Legal guarantee
We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 3 years of that date. For second-hand products, if any, the period is 1 year, which will be stated on their product page. If the lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at the time of delivery.
You can choose between repair or replacement of the product, unless one option is impossible or disproportionate. If neither is possible, they are not carried out within a reasonable time or the defect persists, you can ask for a price reduction or termination of the contract. These remedies are free of charge for you, including shipping costs.
To claim under the guarantee, email info@mercapool.com with your order number or any proof of purchase and a description of the problem. We will tell you how to send us the product or whether we will handle it directly with the manufacturer's technical service.
The guarantee does not cover damage caused by use or installation contrary to the manufacturer's instructions, or normal wear and tear of consumable parts.
Some manufacturers also offer their own commercial guarantee. Where this exists, its conditions are shown on the product page or in the product documentation, and it does not limit your legal guarantee rights.
If you buy as a business, the guarantee is governed by the applicable commercial law and not by consumer law.
9. Liability
We are liable for damage caused by breach of these terms in accordance with the law. Nothing in these terms limits liability for defective products or the rights granted to consumers by consumer protection law.
Always follow the manufacturer's installation, use and safety instructions, especially for chemical, electrical and water treatment products.
10. Electrical and electronic equipment, batteries
Electrical and electronic equipment and batteries marked with the crossed-out wheeled bin symbol must not be disposed of with household waste. Please take them to a recycling centre or separate collection point.
When you buy a new electrical or electronic appliance, you can hand over an equivalent used appliance to us free of charge. To do so, request collection at info@mercapool.com before you receive your order and we will arrange it at the delivery address. Before handing it over, remove any removable batteries and delete your personal data if the appliance contains any.
11. Equipment containing fluorinated gases
Heat pumps and other equipment containing fluorinated gases are sold in accordance with Regulation (EU) 2024/573 and Spanish Royal Decree 115/2017. If any equipment is not hermetically sealed and its installation requires work on the refrigerant circuit, it may only be sold to end users who show that installation will be carried out by a certified company. In that case, the product page will say so and we will provide the necessary documents.
12. Customer service and complaints
You can contact us by phone on (+34) 910 603 731, via WhatsApp, by email at info@mercapool.com or through the contact form on the website, Monday to Friday from 9:00 to 15:00 (CET). We will reply to complaints as soon as possible and, in any case, within one month.
VECOBAY does not participate in, and is not obliged to participate in, any alternative consumer dispute resolution scheme.
13. Applicable law and jurisdiction
These terms are governed by Spanish law. If you are a consumer residing in another European Union country, you retain the protection of the mandatory provisions of your country's law and may bring proceedings before the courts of your place of residence.
14. Other provisions
If any clause is declared void, the rest of these terms remain in force. The processing of your personal data is governed by the Privacy policy.
Last updated: 20 October 2026